Co-production and nudging reflect the newpaths taken by governments AQ1 in the digital transformation age. Both are behaviour-based tools of public action. Both are premised on the idea that citizen engagement in public services is essential for problem solving. Thus far, however, these topics of debate have been addressed in isolation. The aim of this explorative paper is twofold: to come to an overall assessment about the potential of co-production and nudging, analysing the links between them, and the role that ICT plays in improving citizen behaviours. Drawing on a service lens, the paper makes the case that co-production and nudging can be combined to support citizens in their ‘service user journey’. This tentative exercise is a conceptual one, but hopefully one that broadens the understanding of citizens’ participation mediated by digital technologies. In essence, the joint adoption of co-production and nudging could help design and deliver services that better meet citizen needs.

Co-production and Nudging: The Enabling Role of ICT / M. Sorrentino, L. Iacovone, P. Depaoli (LECTURE NOTES IN INFORMATION SYSTEMS AND ORGANISATION). - In: Exploring Digital Resilience : Challenges for People and Organizations / [a cura di] R. Cuel, D. Ponte, F. Virili. - [s.l] : Springer, 2022. - ISBN 978-3-031-10901-0. - pp. 55-68 (( convegno ItAIS tenutosi a Trento nel 2021 [10.1007/978-3-031-10902-7_5].

Co-production and Nudging: The Enabling Role of ICT

M. Sorrentino
Primo
;
L. Iacovone
Secondo
;
2022

Abstract

Co-production and nudging reflect the newpaths taken by governments AQ1 in the digital transformation age. Both are behaviour-based tools of public action. Both are premised on the idea that citizen engagement in public services is essential for problem solving. Thus far, however, these topics of debate have been addressed in isolation. The aim of this explorative paper is twofold: to come to an overall assessment about the potential of co-production and nudging, analysing the links between them, and the role that ICT plays in improving citizen behaviours. Drawing on a service lens, the paper makes the case that co-production and nudging can be combined to support citizens in their ‘service user journey’. This tentative exercise is a conceptual one, but hopefully one that broadens the understanding of citizens’ participation mediated by digital technologies. In essence, the joint adoption of co-production and nudging could help design and deliver services that better meet citizen needs.
Co-production; Nudging; Public services; ICT platforms; User experience
Settore SECS-P/10 - Organizzazione Aziendale
Settore SECS-P/08 - Economia e Gestione delle Imprese
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/2434/934943
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