Measuring the Public value of e-Government: The eGEP2.0 model

After having briefly introduced the issue of measuring e-Government vis-à-vis its impact evaluation, the paper provides an overview of the state of the art with regard to measurement of e-Government, addressing the debate on the relationship between 'public value' creation and e-Government, outlining some of the approaches advanced to measure the public value of ICT interventions in the public sector. In light of this discussion, the paper then proposes the eGEP-2.0 model which, building on its predecessor eGEP, overcome many of the limitations of existing frameworks, and more importantly pave the way for an effective impact assessment of e-Government initiatives, in relation to the policy-making process and related governance needed for their design and implementation. The results of the application of the eGEP-2.0 model on the Telematics and Informatics Plan (PiTER) of the Emilia Romagna Region in Italy are then presented and discussed. The paper concludes providing some reflections on the experience and outlining future research challenges.