The pressure toward co-produced health services is increasing as an answer to quality improvement and system sustainability. However, the reflection and the empirical knowledge on the nature of co-production and on how healthcare practices change in order to manage effective partnerships between clients and professionals remain scant. The chapter addresses this gap by analysing how the concept of co-production is used and investigated in the healthcare literature. Specifically, it focuses on two key perspectives that vary significantly on the issues of who the co-producing health authors are; what the domains of co-production are; and how to stimulate and support patients in their role of co-producers. The first perspective frames co-production as focusing on individual patient engagement and on the bilateral clinical dimension of relations with the medical staff. The second recognises co-production as a complex system of multiple relations between a cast of both single (patients, informal caregivers, clinical staff) and collective actors (the healthcare providers such as hospitals, trusts, local health communities), that involves patients in different service delivery phases and focuses on the change in the production processes when value is co-produced.

Co-production in healthcare: moving patient engagement towards a managerial approach / S. Gilardi, C. Guglielmetti, M. Marsilio, M. Sorrentino (SPRINGERBRIEFS IN APPLIED SCIENCES AND TECHNOLOGY). - In: Co-production in the public sector : experiences and challenges / [a cura di] M. Fugini, E. Bracci, M. Sicilia. - Prima edizione. - [s.l] : Springer, 2016. - ISBN 9783319305585. - pp. 77-95 [10.1007/978-3-319-30558-5_6]

Co-production in healthcare: moving patient engagement towards a managerial approach

S. Gilardi;C. Guglielmetti;M. Marsilio;M. Sorrentino
2016

Abstract

The pressure toward co-produced health services is increasing as an answer to quality improvement and system sustainability. However, the reflection and the empirical knowledge on the nature of co-production and on how healthcare practices change in order to manage effective partnerships between clients and professionals remain scant. The chapter addresses this gap by analysing how the concept of co-production is used and investigated in the healthcare literature. Specifically, it focuses on two key perspectives that vary significantly on the issues of who the co-producing health authors are; what the domains of co-production are; and how to stimulate and support patients in their role of co-producers. The first perspective frames co-production as focusing on individual patient engagement and on the bilateral clinical dimension of relations with the medical staff. The second recognises co-production as a complex system of multiple relations between a cast of both single (patients, informal caregivers, clinical staff) and collective actors (the healthcare providers such as hospitals, trusts, local health communities), that involves patients in different service delivery phases and focuses on the change in the production processes when value is co-produced.
healthcare; engagement; occupational health psychology; management; healthcare service provision; healthcare process
Settore M-PSI/06 - Psicologia del Lavoro e delle Organizzazioni
Settore M-PSI/05 - Psicologia Sociale
Settore SECS-P/10 - Organizzazione Aziendale
Settore SECS-P/07 - Economia Aziendale
2016
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2434/421906
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