This qualitative study analyzes an Italian hospital’s endeavor to introduce a coproduction practice and the critical factors that affect its efficacy and efficiency. The empirical evidence shows that the meaningful engagement of the patient can be achieved only by factoring in the socioorganizational conditions of all stakeholders; that no divide exists between organizational production and client coproduction, rather, it is a relationship of interdependence that in turn raises critical issues; and that formalized and effective “practices-in-use” cannot work unless there is strong managerial commitment and enforcement of the new coproduction initiative.

Health care services and the coproduction puzzle : filling in the blanks / M. Sorrentino, C. Guglielmetti, S. Gilardi, M. Marsilio. - In: ADMINISTRATION & SOCIETY. - ISSN 0095-3997. - 49:10(2017 Nov), pp. 1424-1449. [10.1177/0095399715593317]

Health care services and the coproduction puzzle : filling in the blanks

M. Sorrentino
Primo
;
C. Guglielmetti
Secondo
;
S. Gilardi
Penultimo
;
M. Marsilio
Ultimo
2017

Abstract

This qualitative study analyzes an Italian hospital’s endeavor to introduce a coproduction practice and the critical factors that affect its efficacy and efficiency. The empirical evidence shows that the meaningful engagement of the patient can be achieved only by factoring in the socioorganizational conditions of all stakeholders; that no divide exists between organizational production and client coproduction, rather, it is a relationship of interdependence that in turn raises critical issues; and that formalized and effective “practices-in-use” cannot work unless there is strong managerial commitment and enforcement of the new coproduction initiative.
coproduction; health care management; patient engagement; chronic illness; participatory research; organizational change; coordination processes; artifacts
Settore SECS-P/10 - Organizzazione Aziendale
Settore M-PSI/05 - Psicologia Sociale
Settore M-PSI/06 - Psicologia del Lavoro e delle Organizzazioni
Settore SECS-P/07 - Economia Aziendale
nov-2017
Centro Interdipartimentale "Innovazione e Cambiamento Organizzativo nell'Amministrazione Pubblica" - ICONA
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2434/288871
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