An ISO 9001 audit can be seen as an independent risk assessment of the business, where each ‘Nonconformity” or “Opportunity For Improvement” is considered a potential risk. Nevertheless, their actual impact on the business remains difficult to determine; as a consequence, the urgency of a mitigation plan at the corporate level can sometimes be underestimated. This paper proposes a semi-quantitative risk assessment methodology on the ISO 9001 findings relying on a selected panel of experts. The experts’ responses are analyzed and validated using a specific statistics test for inter-rater reliability. The proposed methodology has been applied to real findings coming from ISO 9001 internal audits, involving 10 subject matter experts from 7 different countries.

Inter-rater Agreement Based Risk Assessment Scheme for ICT Corporates / R. Cassata, G. Gianini, M. Anisetti, V. Bellandi, E. Damiani, A. Cavaciuti (SMART INNOVATION, SYSTEMS AND TECHNOLOGIES). - In: Intelligent Decision Technologies / [a cura di] I. Czarnowski, R.J. Howlett, L.C. Jain. - [s.l] : Springer, 2022. - ISBN 978-981-19-3443-8. - pp. 63-76 (( Intervento presentato al 14. convegno International KES Conference on Intelligent Decision Technologies (KES-IDT 2022) tenutosi a Rodi nel 2022 [10.1007/978-981-19-3444-5_6].

Inter-rater Agreement Based Risk Assessment Scheme for ICT Corporates

G. Gianini
Secondo
;
M. Anisetti;V. Bellandi
;
E. Damiani
Penultimo
;
2022

Abstract

An ISO 9001 audit can be seen as an independent risk assessment of the business, where each ‘Nonconformity” or “Opportunity For Improvement” is considered a potential risk. Nevertheless, their actual impact on the business remains difficult to determine; as a consequence, the urgency of a mitigation plan at the corporate level can sometimes be underestimated. This paper proposes a semi-quantitative risk assessment methodology on the ISO 9001 findings relying on a selected panel of experts. The experts’ responses are analyzed and validated using a specific statistics test for inter-rater reliability. The proposed methodology has been applied to real findings coming from ISO 9001 internal audits, involving 10 subject matter experts from 7 different countries.
Risk management; Risk assessment; Risk based thinking; ISO 9001; ISO 31010; Quality management system
Settore INF/01 - Informatica
Settore ING-INF/05 - Sistemi di Elaborazione delle Informazioni
KES International
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2434/943429
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