The literature on employee wellbeing (EW) has largely focussed on employees' subjective experiences and has generally assumed that managers’ interpretations of EW are consistent and non-problematic. Tensions inherent in managing complex expectations, and diverse results, have not been adequatelyinvestigated, and ways in which EW practices are viewed by senior managers have not been sufficiently examined. This paper attempts to fill this gap by exploring the perceptions of senior managers with human resources (HR) responsibilities affecting EW. There is a specific focus on the tensions experienced by these senior managers and the related tactics they adopted to successfully manage them.We gathered data from focus groups made up of 20 senior managers from companies operating in the Milan County in Italy. An analysis of this data identified four predominant dimensions of EW, as well as the tensions felt by the managers and the various tactics they used to overcome them. Finally, we classified the interpretative tactics into four broad resolution strategies (i.e. flexible, integrative, separated and reciprocal thinking) that senior managers adopted to cognitively address their experience of tensions.

It's not how it looks! : Exploring managerial perspectives on employee wellbeing / J. Vakkayil, E.E. DELLA TORRE, A. Giangreco. - In: EUROPEAN MANAGEMENT JOURNAL. - ISSN 0263-2373. - 35:4(2017 Aug), pp. 548-562. [10.1016/j.emj.2016.12.002]

It's not how it looks! : Exploring managerial perspectives on employee wellbeing

E.E. DELLA TORRE;
2017

Abstract

The literature on employee wellbeing (EW) has largely focussed on employees' subjective experiences and has generally assumed that managers’ interpretations of EW are consistent and non-problematic. Tensions inherent in managing complex expectations, and diverse results, have not been adequatelyinvestigated, and ways in which EW practices are viewed by senior managers have not been sufficiently examined. This paper attempts to fill this gap by exploring the perceptions of senior managers with human resources (HR) responsibilities affecting EW. There is a specific focus on the tensions experienced by these senior managers and the related tactics they adopted to successfully manage them.We gathered data from focus groups made up of 20 senior managers from companies operating in the Milan County in Italy. An analysis of this data identified four predominant dimensions of EW, as well as the tensions felt by the managers and the various tactics they used to overcome them. Finally, we classified the interpretative tactics into four broad resolution strategies (i.e. flexible, integrative, separated and reciprocal thinking) that senior managers adopted to cognitively address their experience of tensions.
Employee wellbeing; HR practices; Managerial perceptions; Senior managers; Focus groups
Settore SECS-P/10 - Organizzazione Aziendale
ago-2017
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2434/938569
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