The development of a conversation agent in the healthcare domain presents several technical, design and linguistic challenges. In our paper, we describe a chatbot conversing with elderly people, with age-related problems. A chatbot, named Charlie, able to remember commitments and medicines, connect remotely with doctors, family, entertain and assist elders. The idea is to investigate solutions to increase their quality of life by providing companionship through innovative strategies based on gamification, active notifications, and promotion of self-compassion that can be explored for preventive mental healthcare. The hope of helping the elderly is more needed than ever today due to the Covid-19 pandemic since lockdowns and isolation have disrupted social lives, affecting their mental health due to loneliness. In this paper, we also describe a preliminary evaluation of Charlie's personality and its level di acceptability by older people.

Charlie: A chatbot to improve the elderly quality of life and to make them more active to fight their sense of loneliness / S. Valtolina, L. Hu - In: CHItaly '21: CHItaly 2021 / [a cura di] A. De Angeli, L. Chittaro, R. Gennari, M. De Marsico, A. Melonio, C. Gena, L. De Russis, L.D. Spano. - [s.l] : ACM, 2021 Jul. - ISBN 9781450389778. - pp. 1-5 (( Intervento presentato al 14. convegno CHItaly '21 tenutosi a Bolzano nel 2021 [10.1145/3464385.3464726].

Charlie: A chatbot to improve the elderly quality of life and to make them more active to fight their sense of loneliness

S. Valtolina
Primo
;
2021-07

Abstract

The development of a conversation agent in the healthcare domain presents several technical, design and linguistic challenges. In our paper, we describe a chatbot conversing with elderly people, with age-related problems. A chatbot, named Charlie, able to remember commitments and medicines, connect remotely with doctors, family, entertain and assist elders. The idea is to investigate solutions to increase their quality of life by providing companionship through innovative strategies based on gamification, active notifications, and promotion of self-compassion that can be explored for preventive mental healthcare. The hope of helping the elderly is more needed than ever today due to the Covid-19 pandemic since lockdowns and isolation have disrupted social lives, affecting their mental health due to loneliness. In this paper, we also describe a preliminary evaluation of Charlie's personality and its level di acceptability by older people.
Chatbots; Conversational interfaces; Interaction design strategy for the elderly; Usability
Settore INF/01 - Informatica
Book Part (author)
File in questo prodotto:
File Dimensione Formato  
CHItaly2021_Valtolina.pdf

accesso riservato

Tipologia: Publisher's version/PDF
Dimensione 743.64 kB
Formato Adobe PDF
743.64 kB Adobe PDF   Visualizza/Apri   Richiedi una copia
Pubblicazioni consigliate

Caricamento pubblicazioni consigliate

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/2434/903220
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 0
  • ???jsp.display-item.citation.isi??? 0
social impact