Processes of Technological Change in Healthcare Organisations. An Analysis of Coordination and Effectiveness

The main goal of the paper is to explore the importance of the complementarities between ICT and organizational change in order to plan new organizational forms. In particular, the paper analyzes whether and how technology can be an important instrument of coordination for healthcare organizations. Results from our empirical research indicate that ICT solutions and initiatives play a significant role in improved information management and therefore re-engineering of business processes. We show how traditional organizational models and coordination are no longer consistent and sufficient in turbulent environments such as that of the Italian health. ICT provides new ways of coordination and control. So the traditional coordination mechanisms are scaled or enhanced with the use of ICT.