This paper provides a framework to evaluate the transition to a OSS software solution in terms of returns and losses in the context of Public Administrations. The ultimate goal of the framework is to identify costs that are not easy to trace or that are not usually collected like user acceptance. The framework has been conducted using a Total Cost of Ownership approach, which is the most frequently used model to conduct cost comparisons between two or more IT systems. The study further implements the Goal Question Metric paradigm to identify the cost metrics. The framework relies various methods to collect the data, including questionnaires with end-users, qualitative interviews with IT-managers and company balance sheets. An example of framework's use is provided.
Defining the total cost of ownership for the transition to open source systems / B. Russo, C. Braghin, P. Gasperi, A. Sillitti, G. Succi - In: OSS 2005 : proceedings of the 1. International conference on open source systems : july 11-15, 2005, Genova / [a cura di] M. Scotto, G. Succi. - Genova : ECIG, 2005. - ISBN 8875440484. - pp. 108-112 (( Intervento presentato al 1. convegno International Conference on Open Source Systems tenutosi a Genova nel 2005.
Defining the total cost of ownership for the transition to open source systems
C. BraghinSecondo
;
2005
Abstract
This paper provides a framework to evaluate the transition to a OSS software solution in terms of returns and losses in the context of Public Administrations. The ultimate goal of the framework is to identify costs that are not easy to trace or that are not usually collected like user acceptance. The framework has been conducted using a Total Cost of Ownership approach, which is the most frequently used model to conduct cost comparisons between two or more IT systems. The study further implements the Goal Question Metric paradigm to identify the cost metrics. The framework relies various methods to collect the data, including questionnaires with end-users, qualitative interviews with IT-managers and company balance sheets. An example of framework's use is provided.Pubblicazioni consigliate
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