We present VICA, a Visual Counseling Agent designed to create an engaging multimedia face-to-face interaction. VICA is a human-friendly agent equipped with high-performance voice conversation designed to help psychologically stressed users, to offload their emotional burden. Such users specifically include non-computer-savvy elderly persons or clients. Our agent builds replies exploiting interlocutor’s utterances expressing such as wishes, obstacles, emotions, etc. Statements asking for confirmation, details, emotional summary, or relations among such expressions are added to the utterances. We claim that VICA is suitable for positive counseling scenarios where multimedia specifically high-performance voice communication is instrumental for even the old or digital divided users to continue dialogue towards their self-awareness. To prove this claim, VICA’s effect is evaluated with respect to a previous text-based counseling agent CRECA and ELIZA including its successors. An experiment involving 14 subjects shows VICA effects as follows: (i) the dialogue continuation (CPS: Conversation-turns Per Session) of VICA for the older half (age > 40) substantially improved 53% to CRECA and 71% to ELIZA. (ii) VICA’s capability to foster peace of mind and other positive feelings was assessed with a very high score of 5 or 6 mostly, out of 7 stages of the Likert scale, again by the older. Compared on average, such capability of VICA for the older is 5.14 while CRECA (all subjects are young students, age < 25) is 4.50, ELIZA is 3.50, and the best of ELIZA’s successors for the older (> 25) is 4.41.

VICA, a visual counseling agent for emotional distress / Y. Sakurai, Y. Ikegami, M. Sakai, H. Fujikawa, S. Tsuruta, A.J. Gonzalez, E. Sakurai, E. Damiani, A. Kutics, R. Knauf, F. Frati. - In: JOURNAL OF AMBIENT INTELLIGENCE AND HUMANIZED COMPUTING. - ISSN 1868-5137. - 10:12(2019 Dec), pp. 4993-5005. [10.1007/s12652-019-01180-x]

VICA, a visual counseling agent for emotional distress

E. Damiani;F. Frati
Ultimo
2019-12

Abstract

We present VICA, a Visual Counseling Agent designed to create an engaging multimedia face-to-face interaction. VICA is a human-friendly agent equipped with high-performance voice conversation designed to help psychologically stressed users, to offload their emotional burden. Such users specifically include non-computer-savvy elderly persons or clients. Our agent builds replies exploiting interlocutor’s utterances expressing such as wishes, obstacles, emotions, etc. Statements asking for confirmation, details, emotional summary, or relations among such expressions are added to the utterances. We claim that VICA is suitable for positive counseling scenarios where multimedia specifically high-performance voice communication is instrumental for even the old or digital divided users to continue dialogue towards their self-awareness. To prove this claim, VICA’s effect is evaluated with respect to a previous text-based counseling agent CRECA and ELIZA including its successors. An experiment involving 14 subjects shows VICA effects as follows: (i) the dialogue continuation (CPS: Conversation-turns Per Session) of VICA for the older half (age > 40) substantially improved 53% to CRECA and 71% to ELIZA. (ii) VICA’s capability to foster peace of mind and other positive feelings was assessed with a very high score of 5 or 6 mostly, out of 7 stages of the Likert scale, again by the older. Compared on average, such capability of VICA for the older is 5.14 while CRECA (all subjects are young students, age < 25) is 4.50, ELIZA is 3.50, and the best of ELIZA’s successors for the older (> 25) is 4.41.
Avatar; Conversational agent; Dialogue continuation; Self-awareness; Visual counseling agent; Voice conversation; Computer Science (all)
Settore INF/01 - Informatica
12-gen-2019
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/2434/614051
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