This qualitative study explores the widely recognized role of the informal caregivers (ICGs) as key co-producers in the delivery of effective and sustainable healthcare systems. The central argument is that to enhance the quality of care in non-clinical settings and the healthcare ecosystem as a whole, developers of Health Information Technology (HIT) need to harness the knowledge and experiences of the ICGs to better align their products to practice. The paper has two aims: to improve the understandability of informal caregivers’ role in non-traditional healthcare settings, and to identify and formulate valuable guidelines for the development of “fit-for-use” HIT solutions that acknowledge the needs of the ICGs.

Health Information Technology and Caregiver Interaction: Building Healthy Ecosystems / N.G. Badr, M. Sorrentino, M. De Marco (LECTURE NOTES IN BUSINESS INFORMATION PROCESSING). - In: Exploring Service Science / [a cura di] G. Satzger, L. Patrício, M. Zaki, N. Kühl, P. Hottum. - Prima edizione. - Heidelberg : Springer, 2018 Sep. - ISBN 9783030007126. - pp. 316-329 (( Intervento presentato al 9. convegno IESS tenutosi a Karsruhe nel 2018.

Health Information Technology and Caregiver Interaction: Building Healthy Ecosystems

M. Sorrentino;
2018

Abstract

This qualitative study explores the widely recognized role of the informal caregivers (ICGs) as key co-producers in the delivery of effective and sustainable healthcare systems. The central argument is that to enhance the quality of care in non-clinical settings and the healthcare ecosystem as a whole, developers of Health Information Technology (HIT) need to harness the knowledge and experiences of the ICGs to better align their products to practice. The paper has two aims: to improve the understandability of informal caregivers’ role in non-traditional healthcare settings, and to identify and formulate valuable guidelines for the development of “fit-for-use” HIT solutions that acknowledge the needs of the ICGs.
Informal caregivers; Health IT; Co-production; HIT development guiding principles
Settore SECS-P/10 - Organizzazione Aziendale
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2434/588621
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