Nowadays, a lot of IT personnel have psychological distress. Meanwhile, counselors to help them are lack in number. To solve the problem, we proposed a counseling agent (CA) called CRECA (context respectful counseling agent). CRECA listens to clients and promotes their reflection context respectfully namely in a context preserving way. This agent can be enhanced using a body language called "unazuki" in Japanese, a kind of "nodding" to greatly promote dialogue, often accompanying "un-un" (meaning "exactly") of Japanese onomatopoeia. This body language is expected to significantly help represent empathy or entire approval. In this paper, the agent is integrated with such a "unazuki" or "dialog promotion nodding" robot to continue the conversation naturally or context respectfully towards clients' further reflection. To realize such "unazuki", the robot nods twice at each end of dialog sentence input by clients. The experimental evaluation proves such nodding is effective in counseling.
Context respectful counseling agent integrated with robot nodding for dialog promotion / K. Kentarou, T. Setsuo, S. Eriko, S. Yoshitaka, K. Rainer, E. Damiani - In: 2017 IEEE International Conference on Systems, Man, and Cybernetics (SMC)[s.l] : IEEE, 2017. - ISBN 9781538616451. - pp. 1540-1545 (( convegno International Conference on Systems, Man, and Cybernetics (SMC) tenutosi a Banff nel 2017.
Context respectful counseling agent integrated with robot nodding for dialog promotion
E. Damiani
2017
Abstract
Nowadays, a lot of IT personnel have psychological distress. Meanwhile, counselors to help them are lack in number. To solve the problem, we proposed a counseling agent (CA) called CRECA (context respectful counseling agent). CRECA listens to clients and promotes their reflection context respectfully namely in a context preserving way. This agent can be enhanced using a body language called "unazuki" in Japanese, a kind of "nodding" to greatly promote dialogue, often accompanying "un-un" (meaning "exactly") of Japanese onomatopoeia. This body language is expected to significantly help represent empathy or entire approval. In this paper, the agent is integrated with such a "unazuki" or "dialog promotion nodding" robot to continue the conversation naturally or context respectfully towards clients' further reflection. To realize such "unazuki", the robot nods twice at each end of dialog sentence input by clients. The experimental evaluation proves such nodding is effective in counseling.File | Dimensione | Formato | |
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