These notes seek to demonstrate that by approaching e-government as an organizational problem, and not as a technocratic and neutral (by which we mean unbiased) issue, we can identify the problems, contradictions and pitfalls that otherwise remain invisible. It is a question of substance not of terminology (we will not talk about the difference between e-governance and e-government; in our view, e-government is the use of ICT technologies in all areas of the public administration, from front office to back office). The perspective that continues to prevail in the public discourse is a generator of limitations. Only by adopting a less algorithmic method can we highlight the confusion and contradictions otherwise labelled as inefficiencies, misalignments, resistance, cultural inadequacy. Our choice of approach can produce useful ideas to move forward the current e-government debate and formulate ways to intervene
E-Government : which interpretive key? / M. Sorrentino - In: Proceedings of the 3rd IT STAR workshop / [a cura di] B. Domolki, P. Nedkov. - Milano : AICA, 2009. - ISBN 88-901620-2-3. - pp. 24-29 (( Intervento presentato al 3. convegno IT STAR Workshop on national information society experiences tenutosi a Budapest nel 2008.
E-Government : which interpretive key?
M. SorrentinoPrimo
2009
Abstract
These notes seek to demonstrate that by approaching e-government as an organizational problem, and not as a technocratic and neutral (by which we mean unbiased) issue, we can identify the problems, contradictions and pitfalls that otherwise remain invisible. It is a question of substance not of terminology (we will not talk about the difference between e-governance and e-government; in our view, e-government is the use of ICT technologies in all areas of the public administration, from front office to back office). The perspective that continues to prevail in the public discourse is a generator of limitations. Only by adopting a less algorithmic method can we highlight the confusion and contradictions otherwise labelled as inefficiencies, misalignments, resistance, cultural inadequacy. Our choice of approach can produce useful ideas to move forward the current e-government debate and formulate ways to interveneFile | Dimensione | Formato | |
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