What do we mean by implementation, defined as the conversion into concrete actions of an e-government programme? Is it possible to assess the results in terms of the capacity to offer solutions to problems of public import? Literature suggests the need to evaluate the outputs, outcomes and impacts of public programmes. Nevertheless, these principles remain particularly complex to put into practice today. The paper sustains that an organizationally rooted approach – especially studies that place the emphasis on processes of action and decision – can help to widen our lens and further our knowledge on how to evaluate a complex social phenomenon such as e-government
E-government performance : an interdisciplinary evaluation key / M. Sorrentino, M. De Marco - In: Interdisciplinary aspects of information systems studies / [a cura di] A. D'Atri, M. De Marco, N. Casalino. - Heidelberg : Physica-Verlag, 2008. - ISBN 978-3-7908-2009-6. - pp. 15-21 (( Intervento presentato al 4. convegno ItAIS : conference of the Italian chapter of AIS tenutosi a Venezia nel 2007 [10.1007/978-3-7908-2010-2_3].
E-government performance : an interdisciplinary evaluation key
M. SorrentinoPrimo
;
2008
Abstract
What do we mean by implementation, defined as the conversion into concrete actions of an e-government programme? Is it possible to assess the results in terms of the capacity to offer solutions to problems of public import? Literature suggests the need to evaluate the outputs, outcomes and impacts of public programmes. Nevertheless, these principles remain particularly complex to put into practice today. The paper sustains that an organizationally rooted approach – especially studies that place the emphasis on processes of action and decision – can help to widen our lens and further our knowledge on how to evaluate a complex social phenomenon such as e-government
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