This study assessed the role of usability in trust of e-banking services. A questionnaire was administered to 185 Italian undergraduate working students who volunteered for the experiment (M age = 30.5 yr., SD = 3.1). Participants were differentiated on computer ability (Expert, n=104; Nonexpert, n = 81) and e-banking use (User, n = 93; Nonusers, n = 92). Analysis showed that the website usability of e-banking services did not play a very important role for the User group. Instead, institution-based trust, e.g., the trust in the security policy of the Web merchant, customers, and the overall trust of the bank were the crucial factors in the adoption of e-banking.
|Titolo:||Usability and Trust in e-banking|
|Settore Scientifico Disciplinare:||Settore M-PSI/01 - Psicologia Generale|
|Data di pubblicazione:||2007|
|Digital Object Identifier (DOI):||10.2466/pr0.101.4.1118-1124|
|Appare nelle tipologie:||01 - Articolo su periodico|