We propose the setting-up of an indicator for classifying European countries with relation to consumers' satisfaction for services of general interest. Services considered are fixed telephone service, electricity supply, railways and postal service. The reference data set is the 2002 Standard Eurobarometer database (EB58) and it refers to EU members before 2004 enlargement. The proposed indicator is based on nonlinear principal component analysis and supplies a measure for the citizen's satisfaction. Its robustness is verified by a Monte Carlo approach. The level of satisfaction is eventually used for country comparison and for detecting possible hotspots, in order to support decision making policies.

Evaluation and comparison of European countries : public opinion on services / P. Ferrari, P. Annoni, G. Manzi. - [s.l] : null, 2007 Jun 26.

Evaluation and comparison of European countries : public opinion on services

P. Ferrari
Primo
;
P. Annoni
Secondo
;
G. Manzi
Ultimo
2007

Abstract

We propose the setting-up of an indicator for classifying European countries with relation to consumers' satisfaction for services of general interest. Services considered are fixed telephone service, electricity supply, railways and postal service. The reference data set is the 2002 Standard Eurobarometer database (EB58) and it refers to EU members before 2004 enlargement. The proposed indicator is based on nonlinear principal component analysis and supplies a measure for the citizen's satisfaction. Its robustness is verified by a Monte Carlo approach. The level of satisfaction is eventually used for country comparison and for detecting possible hotspots, in order to support decision making policies.
Services of General Interest ; Dissatisfaction Index ; Nonlinear Principal Component Analysis ; Robustness Analysis ; Bootstrap Methods
http://services.bepress.com/unimi/statistics/art27
Working Paper
Evaluation and comparison of European countries : public opinion on services / P. Ferrari, P. Annoni, G. Manzi. - [s.l] : null, 2007 Jun 26.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2434/33903
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