Security aspects of de-materialized local public administration processes

De-materialization processes and services of local public administration processes are becoming of paramount importance in the context of Italian and European public administrations. An important aspect of these frameworks is the possibility of providing remote assistance by human operators when needed, in order to ease the access to services for citizens and reduce costs for organizations. In this paper we describe our framework, which is in an advanced state of development and will be tested in several municipalities of the province of Trento (Italy), and focus on the enforcement of security aspects.