This work adresses the problem estimating correlations between process observables and KPI/SLA violation metrics. This analysis is aimed at providing business process owners with a suggestion of potential causality between groups of process parameters and violations. Obviously, static regression analysis cannot establish causality. We introduce a notion of Behavioral Analysis of business process instances and argue that, under suitable assumptions, Granger correlation can be used to highlight potential causality between business process observables and violations of leading KPIs. To handle the combinatorial explosion of the process observables search space, we describe a game theoretical approach for identifying (sets of) time-shifted process attributes to be tested.

Toward behavioral business process analysis / E. Damiani, G. Gianini, M. Leida - In: Evolutionary Computation (CEC), 2015 IEEE Congress on[s.l] : IEEE, 2015. - ISBN 978-1-4799-7492-4. - pp. 2347-2353 (( convegno Evolutionary Computation (CEC), 2015 IEEE Congress on tenutosi a Sendai, Japan nel 2015 [10.1109/CEC.2015.7257175].

Toward behavioral business process analysis

G. Gianini
Secondo
;
2015

Abstract

This work adresses the problem estimating correlations between process observables and KPI/SLA violation metrics. This analysis is aimed at providing business process owners with a suggestion of potential causality between groups of process parameters and violations. Obviously, static regression analysis cannot establish causality. We introduce a notion of Behavioral Analysis of business process instances and argue that, under suitable assumptions, Granger correlation can be used to highlight potential causality between business process observables and violations of leading KPIs. To handle the combinatorial explosion of the process observables search space, we describe a game theoretical approach for identifying (sets of) time-shifted process attributes to be tested.
Granger correlation; game theory
Settore INF/01 - Informatica
Settore ING-INF/05 - Sistemi di Elaborazione delle Informazioni
2015
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2434/325988
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