Lean administrative procedures and One-Stop Shops are key drivers of bureaucratic simplification and to ease the administrative burdens on business and industry with the ultimate aim of making a country more competitive and of spurring its economic growth. The paper investigates the case of Italy’s One-Stop Business Services and Information Shops and why it has taken 15 years and a stream of legislation to get the municipalities to implement the concept. The paper assesses whether the Italian government’s One-Stop Business Shop (‘SUAP’) programme has effectively lightened the administrative load that weighs on the country’s enterprises and then analyzes its implementation. A critical discussion of the “innovation by law” approach taken by the Italian government to not only the setting up of the One-Stop Business Shops, but also to diffuse e-government (i.e., the National Action Plans for e-Government) seeks to shed light on the problems that continue to dog e-Government implementation in Italy.

Italy's one-stop business shops: Why 'innovation by law' is a car without wheels / W. Castelnovo, M. Sorrentino, M. De Marco - In: Proceedings of the 8th Mediterranean Conference on Information Systems / [a cura di] L. Mola, A. Carugati, A. Kokkinaki, N. Pouloudi. - [s.l] : AIS, 2014. - ISBN 978-88-6787-273-2. - pp. 1-14 (( Intervento presentato al 8. convegno Mediterranean Conference on Information Systems (MCIS) tenutosi a Verona nel 2014.

Italy's one-stop business shops: Why 'innovation by law' is a car without wheels

M. Sorrentino
Primo
;
2014

Abstract

Lean administrative procedures and One-Stop Shops are key drivers of bureaucratic simplification and to ease the administrative burdens on business and industry with the ultimate aim of making a country more competitive and of spurring its economic growth. The paper investigates the case of Italy’s One-Stop Business Services and Information Shops and why it has taken 15 years and a stream of legislation to get the municipalities to implement the concept. The paper assesses whether the Italian government’s One-Stop Business Shop (‘SUAP’) programme has effectively lightened the administrative load that weighs on the country’s enterprises and then analyzes its implementation. A critical discussion of the “innovation by law” approach taken by the Italian government to not only the setting up of the One-Stop Business Shops, but also to diffuse e-government (i.e., the National Action Plans for e-Government) seeks to shed light on the problems that continue to dog e-Government implementation in Italy.
One-stop government; administrative burdens; simplification; innovation; e-government
Settore SECS-P/10 - Organizzazione Aziendale
Settore INF/01 - Informatica
Centro Interdipartimentale "Innovazione e Cambiamento Organizzativo nell'Amministrazione Pubblica" - ICONA
Book Part (author)
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2434/256345
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