Europeans’ opinions on services

European opinion on services relates to how the provision of services of general interest - particularly public network services - is perceived by European citizens in their home countries. Opinions on public services are often regarded in terms of personal satisfaction especially in relation to the basic citizens' needs. They are particularly important when the provision of fundamental services could be at risk for some reason (e.g., in a period of economic recession or in a regulatory reform context) and because they form an important source of information about the efficiency of public services. This deeply differentiates this concept from that of the standard customer satisfaction in marketing