In recent decades, market-opening policies in local public transport (LPT) have impacted most European countries. However, we can observe a high degree of variability in possible LPT arrangements, from public monopolies to open markets. This work addresses the following research question: How does user satisfaction correlate to alternative organisational models of LPT service provision? We use the results of a large survey conducted in 2009 in 33 European cities to analyse the likelihood of satisfaction with standard probit models. Results show that the highest levels of satisfaction correlate with the presence of a single LPT provider, as opposed to an industry structure in which multiple providers operate in the same market area.

User satisfaction and the organization of local public transport : evidence from European cities / C.V. Fiorio, M. Florio, G. Perucca. - In: TRANSPORT POLICY. - ISSN 0967-070X. - 29:Special Issue(2013), pp. 209-218.

User satisfaction and the organization of local public transport : evidence from European cities

C.V. Fiorio
Primo
;
M. Florio
Secondo
;
G. Perucca
Ultimo
2013

Abstract

In recent decades, market-opening policies in local public transport (LPT) have impacted most European countries. However, we can observe a high degree of variability in possible LPT arrangements, from public monopolies to open markets. This work addresses the following research question: How does user satisfaction correlate to alternative organisational models of LPT service provision? We use the results of a large survey conducted in 2009 in 33 European cities to analyse the likelihood of satisfaction with standard probit models. Results show that the highest levels of satisfaction correlate with the presence of a single LPT provider, as opposed to an industry structure in which multiple providers operate in the same market area.
Consumer satisfaction; Deregulation policies; Privatization; Public transport
Settore SECS-P/03 - Scienza delle Finanze
Settore SECS-P/06 - Economia Applicata
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2434/230525
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