Taking stock of organization and performance in the public sector

To deepen our understanding of the publicness-performance relationship, the paper combines and integrates two conceptual models. This qualitative research seeks to cast light on two categories of organizational variables that act as performance moderators, i.e., agency-level factors and individual-level factors, by selectively reviewing academic studies on the performance of public services. It then discusses the implications of the extended model developed by the authors and suggests future research trajectories