Background. The aim of this study was to examine some psychometric properties of a new questionnaire measuring patients' satisfaction with respect to the quality of care during stay in a rehabilitation unit. The instrument (called SAT-16) is composed of 16 four-level items and 2 open- ended questions. The construct validity of the 16-item section was already demonstrated in a previous study based on factorial analysis. In this study the concurrent validity, further aspects of the construct validity and test- retest reliability were analyzed. Methods. The SAT-16 was administered to 339 inpatients, admitted consecutively to a Rehabilitation Center. Results. 262 questionnaires (77%) were returned, of which 221 with all items filled in. The SAT-16 correlated well with two other measures of satisfaction (CSQ-8 and global satisfaction regarding the hospital stay). The answers to two open- ended questions came out to be consistent with those to the 16 closed-ended questions. The high values for the indices of test-retest reliability (ICC and kappa) are evidence of the stability of the scores in two repeated administrations. Conclusions. The SAT-16 was found to be provided with good psychometric characteristics. It can be proposed as a valid instrument for use in clinical practice for the continuous quality improvement of inpatient medical rehabilitation programmes.

Validity and reliability of a new questionnaire on patient satisfaction in rehabilitative therapy / F. Franchignoni, E. Benevolo, M. Ottonello, L. Tesio, M.A. Battaglia. - In: MINERVA MEDICA. - ISSN 0026-4806. - 89:3(1998 Mar), pp. 57-64.

Validity and reliability of a new questionnaire on patient satisfaction in rehabilitative therapy

M. Ottonello;L. Tesio
Penultimo
;
1998

Abstract

Background. The aim of this study was to examine some psychometric properties of a new questionnaire measuring patients' satisfaction with respect to the quality of care during stay in a rehabilitation unit. The instrument (called SAT-16) is composed of 16 four-level items and 2 open- ended questions. The construct validity of the 16-item section was already demonstrated in a previous study based on factorial analysis. In this study the concurrent validity, further aspects of the construct validity and test- retest reliability were analyzed. Methods. The SAT-16 was administered to 339 inpatients, admitted consecutively to a Rehabilitation Center. Results. 262 questionnaires (77%) were returned, of which 221 with all items filled in. The SAT-16 correlated well with two other measures of satisfaction (CSQ-8 and global satisfaction regarding the hospital stay). The answers to two open- ended questions came out to be consistent with those to the 16 closed-ended questions. The high values for the indices of test-retest reliability (ICC and kappa) are evidence of the stability of the scores in two repeated administrations. Conclusions. The SAT-16 was found to be provided with good psychometric characteristics. It can be proposed as a valid instrument for use in clinical practice for the continuous quality improvement of inpatient medical rehabilitation programmes.
Settore MED/34 - Medicina Fisica e Riabilitativa
mar-1998
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2434/161844
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