The development of socially-aware eGovernment policies requires the implementation of multiple delivery channels to give the different user categories the choice of which service access alternatives (physical and electronic) to use each time. The paper argues that new intermediaries play a potentially significant role in inclusive eGovernment strategies in both the developed and the developing countries. A selective review of the disparate literature highlights the need for a better understand of the role of these actors and their impacts on the qualities of the citizens’ and public sector relationships. Our exploratory research suggests the usefulness of placing the intermediaries in an institutional framework and proposes an agenda for future research
Intermediaries in E-inclusion: a literature review / M. Sorrentino, B. Niehaves - In: Proceedings of the 43. Hawaii international conference on System sciencesKoloa : IEEE Computer society, 2010. - ISBN 978-0-7695-3869-3. - pp. 1-10 (( Intervento presentato al 43. convegno HICSS Hawaii international conference of system sciences tenutosi a Kauai (Hawaii) nel 2010.
Intermediaries in E-inclusion: a literature review
M. SorrentinoPrimo
;
2010
Abstract
The development of socially-aware eGovernment policies requires the implementation of multiple delivery channels to give the different user categories the choice of which service access alternatives (physical and electronic) to use each time. The paper argues that new intermediaries play a potentially significant role in inclusive eGovernment strategies in both the developed and the developing countries. A selective review of the disparate literature highlights the need for a better understand of the role of these actors and their impacts on the qualities of the citizens’ and public sector relationships. Our exploratory research suggests the usefulness of placing the intermediaries in an institutional framework and proposes an agenda for future researchPubblicazioni consigliate
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