Organizational Capabilities in Digital Ecosystems: An Empirical Approach

The diffusion of digital platforms enables the development of digital ecosystems where organizations, users and firms’ stakeholders virtually meet, influence each other and co-evolve. Consequently, organizations require to evolve their processes and capabilities in order to manage this digital ecosystem. The paper aims at understanding: (a) how restaurant managers perceive and ap-proach to the digital ecosystem, (b) how they concretely manage the digital eco-system, and (c) what organizational competences are useful to effectively manage the digital ecosystem. We follow an explorative approach trough a qualitative analysis of some businesses in the food and beverage service sectors.