Objective: The smart city is defined as a mix of urban strategies aimed at optimizing and innovating public services. Current cities are hybrid and affected by complex systems with inter-institutional collaboration. This study aims to understand which variables are most present and important according to the literature review and comparative analysis of two case studies. Methodology: The authors have chosen the emerging smart city of Turin and Lugano to conduct a cross-analysis based on the matrix proposed by Yin (2017). This research is charac-terized as a holistic study of multiple cases. Findings: The research was carried out thanks to results produced by literature and emerg-ing from the analysis of realities exposed, to assess the performance of projects and urban sustainability. A set of 71 indicators has been designed to assess the impacts of a smart city. 5 Indicators are related to management performance, 18 to governance and 48 to reporting. Value Added: This research aims to implement the theory of information reporting by providing guidelines for indicators in inter-institutional, cross-sectoral and multi-level con-texts maximising smart factors in cities and meeting stakeholder needs in a hybrid organiza-tion. Recommendations: Future research is recommended to confirm the relevant indicators for stakeholders associated with communication methods.

Performance Evaluaton in the Inter-Institutional Collaboration Context of Hybrid Smart Cities / S. Secinaro, V. Brescia, D. Iannaci, M. Barreca. - In: JOURNAL OF INTERCULTURAL MANAGEMENT. - ISSN 2080-0150. - 13:3(2021), pp. 20-46. [10.2478/joim-2021-0065]

Performance Evaluaton in the Inter-Institutional Collaboration Context of Hybrid Smart Cities

V. Brescia
Secondo
;
2021

Abstract

Objective: The smart city is defined as a mix of urban strategies aimed at optimizing and innovating public services. Current cities are hybrid and affected by complex systems with inter-institutional collaboration. This study aims to understand which variables are most present and important according to the literature review and comparative analysis of two case studies. Methodology: The authors have chosen the emerging smart city of Turin and Lugano to conduct a cross-analysis based on the matrix proposed by Yin (2017). This research is charac-terized as a holistic study of multiple cases. Findings: The research was carried out thanks to results produced by literature and emerg-ing from the analysis of realities exposed, to assess the performance of projects and urban sustainability. A set of 71 indicators has been designed to assess the impacts of a smart city. 5 Indicators are related to management performance, 18 to governance and 48 to reporting. Value Added: This research aims to implement the theory of information reporting by providing guidelines for indicators in inter-institutional, cross-sectoral and multi-level con-texts maximising smart factors in cities and meeting stakeholder needs in a hybrid organiza-tion. Recommendations: Future research is recommended to confirm the relevant indicators for stakeholders associated with communication methods.
smart city; hybrid organization; inter-institutional; index; Lugano; Turin
Settore ECON-06/A - Economia aziendale
2021
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2434/1098293
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