Based on the well-recognized multidimensionality of public value and the increasing role of technology in public service co-production, this paper investigates how combinations of the caregivers’ antecedents stemming from the Health Co-Creation Evaluation Framework, can either support or hamper value-in-use co-creation by being empowered in carrying out telemedicine. This article employs a fuzzy-set qualitative comparative analysis (fsQCA) of 23 cases and shows different but functionally equivalent configurations of conditions that lead to the co-creation and co-destruction of public value. The findings also reveal practical insights that public managers and policy makers could use to foster the co-creation of public value.
Technology-enabled value co-creation in healthcare: a configurational approach / M. Marsilio, M. Mastrodascio. - In: PUBLIC MANAGEMENT REVIEW. - ISSN 1471-9037. - (2024), pp. 1-23. [Epub ahead of print] [10.1080/14719037.2024.2329220]
Technology-enabled value co-creation in healthcare: a configurational approach
M. Marsilio
Primo
;M. MastrodascioUltimo
2024
Abstract
Based on the well-recognized multidimensionality of public value and the increasing role of technology in public service co-production, this paper investigates how combinations of the caregivers’ antecedents stemming from the Health Co-Creation Evaluation Framework, can either support or hamper value-in-use co-creation by being empowered in carrying out telemedicine. This article employs a fuzzy-set qualitative comparative analysis (fsQCA) of 23 cases and shows different but functionally equivalent configurations of conditions that lead to the co-creation and co-destruction of public value. The findings also reveal practical insights that public managers and policy makers could use to foster the co-creation of public value.File | Dimensione | Formato | |
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