The literature on analyzing organizations has devoted more to positive than failed cases. Nevertheless, the "dark side" represents one of the constituent elements of everyday organizational practices. Given these considerations, the paper focuses on the possible perverse effects, organizational myopias, and unexpected outcomes following "digital health" implementation. Through the Tuscany Regional Health System case study and qualitative methodologies based on in-depth interviews, we want to anticipate the critical issues and shortsightedness that could plausibly affect the Italian National Health Service.
Preventing Organizational Failures in the Digital Health Systems. Insights from Tuscany Regional Health System / M. Betti, F. Maino. - In: ZEITSCHRIFT FÜR GEMEINWIRTSCHAFT UND GEMEINWOHL. - ISSN 2701-4193. - 46:4(2023), pp. 472-486. [10.5771/2701-4193-2023-4-472]
Preventing Organizational Failures in the Digital Health Systems. Insights from Tuscany Regional Health System
F. Maino
2023
Abstract
The literature on analyzing organizations has devoted more to positive than failed cases. Nevertheless, the "dark side" represents one of the constituent elements of everyday organizational practices. Given these considerations, the paper focuses on the possible perverse effects, organizational myopias, and unexpected outcomes following "digital health" implementation. Through the Tuscany Regional Health System case study and qualitative methodologies based on in-depth interviews, we want to anticipate the critical issues and shortsightedness that could plausibly affect the Italian National Health Service.
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