This paper perceives e-government evaluation as a field of social research where interdisciplinary inputs can enlighten not only the results, but also the process of implementing the e-services. Drawing on contributions from organization theory, we propose an interpretive key that assigns a dual role to e-government evaluation: valuable cognitive resource and tool of accountability for the policymakers. The preliminary reflections offered here, based on an exploratory case study, aim to provide further insights for the academic e-government community as a whole and help better inform public management praxis.
The challenges of e-government evaluation / M. Sorrentino - In: Information systems : people, organizations, institutions and technologies / [a cura di] A. D'Atri, D. Saccà. - Heidelberg : Springer - Physica, 2010. - ISBN 9783790821475. - pp. 49-56 (( Intervento presentato al 5. convegno ItAIS : Challenges and Changes : People, Organizations, Institutions and IT tenutosi a Parigi nel 2008 [10.1007/978-3-7908-2148-2_7].
The challenges of e-government evaluation
M. SorrentinoPrimo
2010
Abstract
This paper perceives e-government evaluation as a field of social research where interdisciplinary inputs can enlighten not only the results, but also the process of implementing the e-services. Drawing on contributions from organization theory, we propose an interpretive key that assigns a dual role to e-government evaluation: valuable cognitive resource and tool of accountability for the policymakers. The preliminary reflections offered here, based on an exploratory case study, aim to provide further insights for the academic e-government community as a whole and help better inform public management praxis.
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