E-services and the ageing society : an Italian perspective

The higher resources needed to provide a service portfolio that responds to the rapid growth of an ageing population is a concern for many governments in the developed countries. The paper explores the convergent insights of three conceptual frameworks to identify where age-aware eGovernment is more likely to be developed effectively. The paper shows how the social and relational capital of the Italian “industrial districts” make them ideal settings, receptive to the implementation of age-aware eGovernment services, thanks to both the innovative mindset of the business community and their rich social capital