Since the 1940s, the aviation industries have studied how attention lapses caused by interruptions can lead to errors. In healthcare only limited evidence is available. This pilot study investigates the impact of interruption on physicians’ work and stress in an emergency care department of an Italian Hospital. We found that doctors were frequently interrupted (7.1 times per hour) with a negative effect on work-related stress. Being a pilot study more observational studies are necessary to elucidate how interruptions and distractions affect the medical practice, and to analyze the effect of interruptions on error rates and physicians work-related stress.
The impact of interruptions during clinical activities in the emergency department / G. Pravettoni, C. Lucchiari, A. Gorini, G. Vago. ((Intervento presentato al convegno Human factors in organizational design and management (ODAM) tenutosi a Grahamstown nel 2011.
The impact of interruptions during clinical activities in the emergency department
G. Pravettoni;C. LucchiariSecondo
;A. GoriniPenultimo
;G. VagoUltimo
2011
Abstract
Since the 1940s, the aviation industries have studied how attention lapses caused by interruptions can lead to errors. In healthcare only limited evidence is available. This pilot study investigates the impact of interruption on physicians’ work and stress in an emergency care department of an Italian Hospital. We found that doctors were frequently interrupted (7.1 times per hour) with a negative effect on work-related stress. Being a pilot study more observational studies are necessary to elucidate how interruptions and distractions affect the medical practice, and to analyze the effect of interruptions on error rates and physicians work-related stress.
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