Perceived training needs for effective virtual teams: an exploratory study

The aim of this exploratory study is to identify virtual teams’ members training needs in order to highlight the role of the HR function in supporting them. Three aspects have been taken into account: the needs and challenges related to early stages of virtual teams’ membership; the factors likely to affect the effectiveness of virtual teams with a specific focus on training needs; the role of the HR function in the development of the right knowledge and skills for effective virtual teams. The research questions addressed are: what are the perceived benefits and challenges related to the early stage of virtual collaboration? What are the training needs perceived by virtual team members ? How can the HR function sustain virtual teams’ effectiveness? A qualitative approach based on Bal&Gundry’s model has been adopted. Results of five interviews to Nielsen TAM Italy’s virtual team members are presented and future research steps are suggested.