A lot of IT workers suffer from stress in doing their work and there are a few counselors to help them. To cope with this problem, an enhanced context respectful counseling agent is proposed. This counseling agent extracts emotional words from clients' utterances throughout their dialogue to detect their changes and provides clients with such changes as dialogue summary. If no change is detected, it replies with clients' utterances' paraphrases followed by context-respectful prompts to dig/narrow problems. Especially to continue the conversation for the further digging, our newly enhanced agent restricts or relates the topics with eventual and emotional words in dialogue sentences or asks still context-respectful but self-open type questions. This way, the counseling agent can pretend to keep recognizing clients' psychological sufferings as contexts or situations. It behaves as if it empathized with clients and continues talking to clients without losing their trust. Keeping reflection on themselves, clients reach more problem clarification and self-awareness, which enables them to solve their problems. Since the agent provides only the information on clients' sayings and the summaries focused on the change in their emotions, there occur few problems of knowledge explosion and knowledge maintenance.
Enhanced context respectful counseling agent / Y. Yamamoto, T. Shinozaki, S. Tsuruta, E. Damiani, R. Knauf - In: 2015 11th International Conference on Signal-Image Technology & Internet-Based Systems (SITIS) / [a cura di] K. Yetongnon, A. Dipanda, R. Chbeir. - [s.l] : IEEE, 2015. - ISBN 9781467397216. - pp. 246-253 (( Intervento presentato al 11. convegno SITIS tenutosi a Bangkok nel 2015 [10.1109/SITIS.2015.88].
Enhanced context respectful counseling agent
E. DamianiPenultimo
;
2015
Abstract
A lot of IT workers suffer from stress in doing their work and there are a few counselors to help them. To cope with this problem, an enhanced context respectful counseling agent is proposed. This counseling agent extracts emotional words from clients' utterances throughout their dialogue to detect their changes and provides clients with such changes as dialogue summary. If no change is detected, it replies with clients' utterances' paraphrases followed by context-respectful prompts to dig/narrow problems. Especially to continue the conversation for the further digging, our newly enhanced agent restricts or relates the topics with eventual and emotional words in dialogue sentences or asks still context-respectful but self-open type questions. This way, the counseling agent can pretend to keep recognizing clients' psychological sufferings as contexts or situations. It behaves as if it empathized with clients and continues talking to clients without losing their trust. Keeping reflection on themselves, clients reach more problem clarification and self-awareness, which enables them to solve their problems. Since the agent provides only the information on clients' sayings and the summaries focused on the change in their emotions, there occur few problems of knowledge explosion and knowledge maintenance.File | Dimensione | Formato | |
---|---|---|---|
counceling.pdf
accesso riservato
Tipologia:
Publisher's version/PDF
Dimensione
267.85 kB
Formato
Adobe PDF
|
267.85 kB | Adobe PDF | Visualizza/Apri Richiedi una copia |
Pubblicazioni consigliate
I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.