The analysis and assessment of team processes to inform facilitation for increased team effectiveness is a challenging task for organizations. Also, research has troubles to grasp the complexity of team effectiveness, which often results in treating team processes as a black box. This paper introduces a design artifact that is built upon the collaboration process analysis technique CoPrA. The technique strives to support the analysis of team processes by identifying behavior patterns, which crystalize as behavior patterns in the dynamic process of a team. The paper aims to contribute to behavioral research as it showcases a set of process metrics for the analysis of team communication. Furthermore, the paper aims to contribute to design-science research by providing an integrated tool for content analysis and process mining used primarily by researchers.
CoPrA : a tool for coding and measuring communication in teams / F. Frati, I. Seeber - In: 2013 7th IEEE International conference on digital ecosystems and technologies (DEST) : Menlo Park, California, USA, 24–26 july 2013 : proceedingsPiscataway : Institute of electrical and electronics engineers, 2013. - ISBN 9781479907847. - pp. 43-48 (( Intervento presentato al 7. convegno IEEE International Conference on Digital Ecosystems and Technologies (DEST) tenutosi a Menlo Park, United States nel 2013 [10.1109/DEST.2013.6611327].
CoPrA : a tool for coding and measuring communication in teams
F. FratiPrimo
;
2013
Abstract
The analysis and assessment of team processes to inform facilitation for increased team effectiveness is a challenging task for organizations. Also, research has troubles to grasp the complexity of team effectiveness, which often results in treating team processes as a black box. This paper introduces a design artifact that is built upon the collaboration process analysis technique CoPrA. The technique strives to support the analysis of team processes by identifying behavior patterns, which crystalize as behavior patterns in the dynamic process of a team. The paper aims to contribute to behavioral research as it showcases a set of process metrics for the analysis of team communication. Furthermore, the paper aims to contribute to design-science research by providing an integrated tool for content analysis and process mining used primarily by researchers.
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