Building a Quality Evaluation System for the Nursing Triage Process Gadda G., Bollini G., Lolli A., Destrebecq A., Terzoni S. In literature there are no studies regarding the quality evaluation of the whole triage process; there is a strong need for an appropriate tool, since most systems consider patients’ satisfaction and triage time only. We created a new measurement grid, with several indicators, aimed at evaluating many other aspects of the triage process. Every indicator is associated with a score, and the total score defines the quality level of the nursing triage process. This new system has been tested successfully in a major Milan hospital in 2009, resulting in a peer-reviewed publication.Conclusions: we think this could be an important tool in the Italian ERs. Right now, it seems the only one available to assess the whole triage process.

Building a quality evaluation system for the nursing triage process / G. Gadda, G. Bollini, A. Lolli, A. Destrebecq, S. Terzoni. ((Intervento presentato al convegno International Congress of the International Council of Nurses tenutosi a Malta nel 2011.

Building a quality evaluation system for the nursing triage process

A. Destrebecq
Penultimo
;
S. Terzoni
Ultimo
2011

Abstract

Building a Quality Evaluation System for the Nursing Triage Process Gadda G., Bollini G., Lolli A., Destrebecq A., Terzoni S. In literature there are no studies regarding the quality evaluation of the whole triage process; there is a strong need for an appropriate tool, since most systems consider patients’ satisfaction and triage time only. We created a new measurement grid, with several indicators, aimed at evaluating many other aspects of the triage process. Every indicator is associated with a score, and the total score defines the quality level of the nursing triage process. This new system has been tested successfully in a major Milan hospital in 2009, resulting in a peer-reviewed publication.Conclusions: we think this could be an important tool in the Italian ERs. Right now, it seems the only one available to assess the whole triage process.
mag-2011
Settore MED/45 - Scienze Infermieristiche Generali, Cliniche e Pediatriche
International Council of Nurses
Building a quality evaluation system for the nursing triage process / G. Gadda, G. Bollini, A. Lolli, A. Destrebecq, S. Terzoni. ((Intervento presentato al convegno International Congress of the International Council of Nurses tenutosi a Malta nel 2011.
Conference Object
File in questo prodotto:
File Dimensione Formato  
Poster.docx

accesso riservato

Tipologia: Pre-print (manoscritto inviato all'editore)
Dimensione 53.67 kB
Formato Microsoft Word XML
53.67 kB Microsoft Word XML   Visualizza/Apri   Richiedi una copia
Pubblicazioni consigliate

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2434/168033
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact